Effective with all purchases beginning August 1, 2024, ALL SALES ARE FINAL and are NOT COVERED UNDER ANY WARRANTY. No refunds, returns, cancellations or exchanges are permitted. There will be no price adjustments for previous purchases.
For purchases made before August 1, 2024, see below:
THE CROWN & CALIBER LIMITED WARRANTY PROVIDES SPECIFIC LEGAL RIGHTS. DEPENDING ON AN INDIVIDUAL'S STATE OF RESIDENCE, THERE MAY BE OTHER APPLICABLE RIGHTS AVAILABLE.
IF THE MERCHANDISE YOU PURCHASE FROM CROWN & CALIBER, LLC (“CROWN & CALIBER”, “WE”, OR “US”) IS SUBJECT TO A THIRD PARTY OR MANUFACTURER WARRANTY, THEN THE MERCHANDISE WILL BE GOVERNED BY SUCH THIRD PARTY WARRANTY (TO THE EXTENT SUCH THIRD PARTY WARRANTY IS ASSIGNABLE BY US TO YOU) AND WILL NOT BE GOVERNED BY THE CROWN & CALIBER LIMITED WARRANTY. IF THE MERCHANDISE YOU PURCHASE FROM US IS NOT SUBJECT TO A THIRD PARTY WARRANTY, CROWN & CALIBER WARRANTS THAT, DURING THE WARRANTY PERIOD (DEFINED BELOW), THE MERCHANDISE YOU PURCHASED FROM US WILL BE FREE FROM DEFECTS IN MATERIALS AND WORKMANSHIP. WE LIMIT THE DURATION AND REMEDIES OF ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TO THE WARRANTY PERIOD. SOME STATES DO NOT ALLOW LIMITATIONS ON THE LENGTH OF AN IMPLIED WARRANTY; THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
OUR RESPONSIBILITY FOR DEFECTIVE MERCHANDISE IS LIMITED TO REPAIR OR REPLACEMENT OF THE MERCHANDISE (INCLUDING THE PARTS THEREIN), AS DESCRIBED BELOW IN THE CROWN & CALIBER LIMITED WARRANTY STATEMENT.
WHO MAY USE THIS WARRANTY?
Crown & Caliber extends the Crown & Caliber Limited Warranty only to the consumer who originally purchased the merchandise (“you”) from Crown & Caliber. It does not extend to any subsequent owner or other transferee of the merchandise.
WHAT DOES THIS WARRANTY COVER?
The Crown & Caliber Limited Warranty covers defects in materials and workmanship of the merchandise for the Warranty Period as defined below.
WHAT DOES THIS WARRANTY NOT COVER?
The Crown & Caliber Limited Warranty does not cover any damage due to: (a) transportation; (b) storage; (c) improper use; (d) failure to follow the merchandise instructions or to perform any preventive maintenance; (e) modifications; (f) unauthorized repair; (g) normal wear and tear; or (h) external causes such as accidents, abuse, or other actions or events beyond our reasonable control.
WHAT IS THE PERIOD OF COVERAGE?
If the merchandise or any portion of the merchandise that you purchase is subject to a valid and transferrable third-party or manufacturer warranty period, Crown & Caliber hereby assigns to you all of its rights and remedies, to the extent that such rights and remedies are assignable. If the purchased merchandise or any portion of the purchased merchandise is not subject to any other warranty, as of the date of purchase by you, and subject to the terms of this Limited Warranty, Crown & Caliber warrants that the merchandise shall be free from defects in material and workmanship under normal use for a period of one (1) years from the date of purchase by you (the “Warranty Period”). The Warranty Period is not extended if we repair or replace the merchandise. We may change the availability of this Limited Warranty at our discretion, but any changes will not be retroactive.
WHAT ARE YOUR REMEDIES UNDER THIS WARRANTY?
With respect to any defective merchandise during the Warranty Period, we will, in our sole discretion, repair or replace such merchandise (or the defective part) free of charge. We will pay for shipping and handling fees to return the repaired or replacement merchandise to you, if we elect to repair or replace the defective merchandise. For buyers located in the United States or Canada, we will also pay for the shipping and handling fees associated with initially sending the watch to our facility.
HOW DO YOU OBTAIN WARRANTY SERVICE?
To obtain warranty service you may email our Customer Service Department at warranty@crownandcaliber.com during the Warranty Period to obtain a Defective Merchandise Authorization (“DMA”) number. Read more about our return and warranty service policies.
LIMITATION OF LIABILITY
THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND REPRESENT OUR ENTIRE LIABILITY FOR ANY BREACH OF THE CROWN & CALIBER LIMITED WARRANTY. OUR LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE MERCHANDISE, NOR SHALL WE UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
Defective Merchandise Authorizations
I believe my watch has an issue that meets the limitations of the Crown & Caliber Limited Warranty. How do I send my watch to Crown & Caliber for warranty service? How will I get the repaired watch back?
- Contact Crown & Caliber within the one-year warranty period to request a Defective Merchandise Authorization (DMA) number. You may email us at warranty@crownandcaliber.com
- Once a DMA has been issued, Crown & Caliber will email you your pre-paid/fully insured shipping labels (some restrictions apply). Please follow the supplied shipping instructions to ensure the package arrives safely at our facility. The item must arrive at our facility within fourteen (14) days from the issue date of return labels. The timepiece must be packaged in both an inner and outer box. Please only include the timepiece inside your black Crown and Caliber watch roll (if you have it) and package the watch roll inside the inner box. Do not return documents, instruments, links, straps, buckles, tags, protective stickers, boxes, authentication papers, manuals, or accessories with the watch; if so, these items may not be returned to you upon completion of the warranty repair. The outer packaging must be a new, unused box to prevent loss or damage while in transit back to our facility.
- Once the item is in our facility, please allow up to four to six weeks to complete the repair. Due to part availability and manufacturer service, some repairs may take longer.
Crown & Caliber customers located in Canada will have the same warranty repair policy defined above as domestic buyers.
What is the warranty repair policy for clients with watches outside of the United States and Canada?
All other international buyers are welcome to send their watch to Crown & Caliber for repair; however, it will be the client’s responsibility to cover return shipping costs as well as any other customs fees or taxes that are incurred upon the return. These buyers will not be reimbursed for these costs. All other aspects of the warranty policy apply. Crown & Caliber will cover the shipping costs to return the repaired or replacement merchandise to you once repairs are completed. Customers receiving their merchandise back will not be reimbursed for any costs associated with customs once it has returned to the customer’s country of residence.
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